Pre-sale Service


Xiamen AOSIF Engineering Ltd. ,who is committed to the R &D and manufacturing of gensets and the products of corresponding electric control .AOSIF Power can provide customers with acomplete set of economic feasible power solutions as a strong technical services team. Our mission is to maximize customers profitability for the purpose of service.
On-purchase Service
AOSIF order supervisor service team, who is tracking the production process of all orders for products, such as the product production progress , expected delivery time, and timely feedback to customers from the customer order.Guarantee the customers’ needs of the goods time and delivery just-in-time. Let customers worry-free wait for receiving.
Meanwhile, product testing center can provide customers with order product performance indicators and test data, test report before the delivery,.
After-sales Service

一、installation guide

After the customer receive the goods, we AOSIF can provide online real-time installation and commissioning advisory guidance, and also can provide the following services accordingly if necessary:
1.Assign engineering technologist with installation experience to the scene and guide the on-site installation.
2. Appoint business skilled technical personnel with debugging experience to the scene ,  and do the work of equipment debugging and commissioning with the customer's engineering technologist, then submit the test data report.

二、Training

If the customer requirements, we will arrange technical personnel training, guidance. We can offer the factory training and field training forthe user to choose from


Training

batches                   

Training object

Training Time

Training Content

1st          

Installation & unit  personnel

When equipment installed,

tested and accepted

·Equipment principle, structure and technical performance

·Equipment installation and test methods

·Equipment operation and maintenance methods

·Other files

2nd

Operation & management

personnel

when equipment debugging qualified & put into use

·The use & maintenance of the diesel engine

·The common faults & processing of Brushless motor

·The common fault of diesel generator set

三、Maintenance Service

No matter your gensets in any place, we can provide our professional technical consulting and services. The service team of AOSIF will build customer file for each customer, and provide regular inspection services, equipment maintenance plan for them and provide the corresponding parts
quality guarantee

Guarantee our product warranty period, and implement the lifelong service system, the specific warranty terms can be found in the product with "warranty manual"


  

  Whether you are as a dealer or end-user of AOSIF, You can get the following 

  quality assurance

  1.Provide complete qualified products.

  2. Provide complete technical support,including installation and commissioning 

  services.

  3. Professional technology personnel training.
  4. Establish a complete customer and product profile, visit regularly
  5. Provide qualified original spare parts.


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